Virtual Care

Sources and review notes

These links support definition-level research and do not establish the regulatory status, safety, or suitability of any product.

HealthAIdir uses virtual care as a broad procurement label rather than a single statutory service category. HHS telehealth resources distinguish synchronous visits, asynchronous or store-and-forward communication, mobile health, and remote patient monitoring; HHS also describes asynchronous intake and follow-up workflows. CMS separately describes remote patient monitoring components and Medicare coverage conditions. Together, these references support evaluating the specific service, modality, people, data, device, and workflow behind a virtual-care claim. They do not establish a universal definition of virtual care or show that every message, app, chatbot, monitoring feed, or remote interaction is clinically appropriate, licensed, covered, secure, accessible, or reimbursable. Teams must define administrative versus clinical functions, responsible clinicians, patient and provider location, consent, identity, documentation, accessibility, privacy and security, response times, escalation and emergency instructions, device requirements, integration, payer rules, coding, evidence, and current effective dates.

• Source 1: telehealth.hhs.gov/providers/getting-started
• Source 2: telehealth.hhs.gov/providers/best-practice-guides/direct-to-consumer/asynchronous-direct-to-consumer-telehealth
• Source 3: www.cms.gov/medicare/coverage/telehealth/remote-patient-monitoring